FAQs

Most frequent questions and answers

Maika’i Health accepts most major health plans, including:

  • AlohaCare
  • HMAA
  • HMSA
  • Medicare Hawai’i
  • Ohana Health Plan
  • QUEST (Medicaid)
  • TriCare
  • UHA
  • UnitedHealthcare

This list is not exhaustive and we accept many other types of insurance.  If your insurance carrier is not listed above, please call our clinic at (808) 333-3420 to find out if we accept your insurance.

Yes, we are currently accepting new patients. Please call our clinic to make an appointment.

Please bring the following:

  • Photo ID
  • Insurance Card and prescription medication cards
  • Medication list
  • Credit card, checkbook, or cash for payments due at the time of service

If you are running late for your appointment, please call us so that we can adjust our schedule. If you are more than fifteen (15) minutes late for your appointment time and have not called ahead of time to let us know, you may be asked to reschedule your appointment.

Please call 24 hours in advance if you are unable to make your appointment.  This enables us to offer the time slot to another patient. Please note that if you incur two (2) “no shows” for scheduled appointments and/or “same day cancellations” within a 12-month period, you will no longer be permitted to schedule appointments and will only be seen on a walk-in basis

As a “walk-in”, you will need to come into the clinic early and wait for a providers to see you, time-willing, after scheduled patients are seen. After three (3) successful walk-in appointments you may be authorized to schedule appointments again.

If you do not have Medicaid/QUEST insurance, you can opt to pay a no-show/same day cancellation fee of $50 per incident to avoid being placed on “walk-in-only” status.

Yes. We offer telehealth services for primary and behavioral health care. Call to schedule an appointment. Telehealth appointments will be conducted via our secured Patient Portal.

Yes. For deaf and hard of hearing patients, we can arrange for an ASL for your appointment.  Please notify us of this need when you schedule your appointment.  Patients are welcome to bring their own translators/interpreters.

Yes. Maika’i Health offers travel consultation appointments. If vaccinations or medications are needed to travel, we can help ensure you have what you need. This process can take weeks or months to complete, so please plan early.

No.